The Governing Body of the Academy is responsible for ensuring the proper and just consideration of complaints. These include complaints about non-curricular issues as well as those from parents of children with special educational needs about the support provided by the school.
It is important that complaints are handled speedily, efficiently and as amicably as possible. Our aim is to ensure a fair and responsible approach to all complaints received.
The Academy will monitor all complaints in order to carry out a self-review of its procedures and make any necessary adjustment. The Governing Body will review the complaints procedure annually.
The Academy’s complaints procedure sets out three stages for dealing with complaints:
- the informal stage within the Academy;
- the formal complaint (Stage 1) – heard by the nominated Lead Governor for complaints; and
- the formal complaint (Stage 2) – heard by an Appeals Committee of the Governing Body.
For further information on the procedure and details on how to lodge a complaint informally, or with the governors, please see the full complaints procedure.